FAQ

FAQ

Frequently Asked Questions

Can I add my logo to the hats?
Of course, we offer a variety of custom logo services, including embroidery, printing, knitting, and more. Based on your customization requirements, our designers will provide a design draft for your confirmation.
What are your payment terms?
Sample: Once you pay the full sample fee, we will start to make a sample for you. Production: For bulk orders usually it is 30% deposit and balance pay by sight of BL copy.
Can my order be changed after being submitted?
Orders cannot be changed once they enter the production process. It is usually too late to change an order because production begins immediately upon receipt.
Terms of transportation?
By sea or air shipment, normal forwarder and nominated forwarder are both okay.
What is the order process?
Step 1: Get a quote.Send us a detailed description of the hat, wholesale blank hats or custom hats, such as custom logo, custom material. Step 2: Sampling (7 to 10 days). We will make mock up according to your description, after paying the sample fee, we will make the sample. Step 3: Bulk production (20 to 45 days). Once the sample is approved, we will launch the bulk production. Step 4: Delivery. We will ship according to your schedule,by air, by ship or by express.
Can you make custom packaging for the hats?
Yes, we can. Please tell us what kind of package you want to use.
How long does it take to produce the hat?
Generally, 30-45 days for OEM hats
Can you provide free samples, sample time?
Yes, we can offer available sample free for quality checking purposes, but we charge for custom design logo sample. Sample charge will be quoted after received your custom details.
What's your MOQ?
Generally, MOQ for OEM is 1000pcs.
Do you have your own factory?
Yes, we are a one-stop solution provider of hats and accessories with 30+ years of experience, and our production base covers an area of land of 10000++ sq.m.